FAQFrequently asked questions.Team / Workspace When I open Walla, I land on the sign-up screen instead of the login screen.Can Free teams invite members?I invited someone to my team, but they can't see the project.I want only specific members to be able to view response results.I want to transfer ownership of my team to another account. Subscription & Billing Is Walla free to use?I paid but haven't used any paid features — can I get a refund?How do I cancel my subscription?Can I cancel my subscription and get a refund?The amount I was charged is different from what's listed on the pricing page. Creating Projects Can I add images to a form?Can I translate text like the submit button?How is a rejection field different from an ending field?I'd like multiple questions to appear on one page.I opened the form, but it won't move to the next question.Can I send respondents to different questions based on their answers?I added an ending field, but only the default ending screen shows up. Payment fields What is the difference between the payment brokerage field and the Toss Payments field?What do I need to use the payment brokerage field?Are there payment amount or method limits?Is payment complete as soon as authentication finishes?Where can I check fees and the estimated settlement?When are payments settled, and how long are refunds available?Where can I review payment transactions and settlements? Managing Projects I can't find a project I created.I accidentally deleted a form or responses — can I recover them?Can I schedule when a form opens and closes? Integrating Projects Can I get notifications when responses are submitted?Can I send a copy of the response to the respondent?Can I view responses in real time on Google Sheets? Sharing Projects The thumbnail/title of a URL shared on KakaoTalk or other social apps won't update.What's the difference between standard view and grouped view?Can I track where project traffic is coming from?Can I use my own brand's thumbnail and URL when sharing a project?I already have a list of respondents — can I invite them to a survey and track who has submitted? Viewing Responses Can I download analytics?Can I recover deleted responses?Can I assign predefined values to a response's customerKey? Sending Rewards How do I send rewards?I didn't collect respondents' phone numbers in my form — can I still send rewards?Can I send gift vouchers for brands that aren't in Walla?Can I give out my brand's own rewards (like our store points) as rewards? Didn't find what you were looking for?The Walla team will get back to you quickly.Contact us →IntroductionNeed help with Walla?Creating a Walla AccountYou can sign in to Walla in two different ways.